Help & SupportHelp & SupportIn this page01How can we help?Find quick answers below, or get in touch and we will help directly.02Getting started03What is MedCareer Clinic?An AI-assisted interview preparation platform for doctors preparing for specialty training selection. You answer real interview questions and receive structured…04How do I start a session?Select Get Started Free from any page and sign in. Once in, choose Deliberate Practice to refine single answers with immediate feedback, or Full Mock Interview…05Do I need to prepare anything first?No. Pick a question and answer as you would on the day – aloud or in writing. The value comes from rehearsing under realistic conditions, then acting on the fee…06Your account07How do I create an account?Select Get Started Free and follow the prompts to register. You must be at least 18 to use the platform.08I can't sign in.Check the email address you registered with and try resetting your password from the sign-in screen. If you are still locked out, email support@medcareerclinic.…09Can I share my account?No. Accounts are for individual use only. Sharing credentials is not permitted under our Terms of Service.10Practice & feedback11How does the feedback work?When you answer, your response is assessed against the competencies panels actually mark – clinical reasoning, patient safety, communication, professionalism, a…12What is the difference between Deliberate Practice and Full Mock Interview?Deliberate Practice gives immediate feedback on single questions – ideal for building fundamentals.13Is the feedback a guarantee of how I'll score?No. Feedback supports your preparation and reflects a strong standard, but an interview outcome depends on many factors. We help you prepare; we do not guarante…14Can I practise on my phone?Yes. The platform is mobile-first and works between shifts, on call, or on your days off. You can pick up where you left off.15Billing & access16How does pricing work?Access is a one-time payment for a fixed period – no subscription, no auto-renewal. See the Pricing page for current plans.17What happens when my access ends?Your access simply lapses. You can purchase a further period at any time.18Can I upgrade to a longer plan?Yes. Email [email protected] and we will help you move across.19How do I request a refund?Contact us at [email protected] with your account details and we will review your request in line with our Terms of Service.20Privacy & data21Is my practice private?Yes. The platform is a confidential space to rehearse candidly, without reputational risk. We take data protection seriously.22Should I enter patient-identifying information?No. Never enter patient-identifying details. Frame clinical scenarios in general terms only.23How is my data handled?We collect and process personal data in line with applicable privacy laws. In short, we strive for utmost confidentiality. See our Privacy Policy for full detai…24Frequently asked questionsA quick reference to the most common questions:25Still need help?If you can't find what you need, email us directly:26Useful linksTerms of ServicePrivacy PolicyGuidesCareer JournalSupport ArticlesHelp articles are currently being updated.
